Customer Service Rep - FT at WebTPA

Wayne State University; Irving (TX); On-site; USD 24,796; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and volunteer time off

Life insurance and disability programs

Job summary

A leading educational institution in Irving, Texas is seeking a Customer Service Representative to manage inbound calls from providers and members. The role requires minimal experience in the health insurance industry and strong communication skills. The position offers $18 per hour, full-time work with comprehensive benefits, including medical, dental, and vision insurance. The ideal candidate will complete a training program and uphold customer service metrics in a dynamic environment.

Qualifications

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry.
• High school diploma or GED.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills.

Responsibilities

• Successfully complete a 6+ week training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call.
• Ensure adherence to customer service metrics.
• Handle call backs and escalations as necessary.

Job description

WebTPA, a GuideWell Company, is a healthcare third‑party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

What is your impact?

As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.

• In office at 6535 SH 161 Irving Texas 75063
• $18.00 per hour + Quarterly Bonus!
• Full time position
• Training Hours: Monday to Friday 8:00am to 4:30pmCST for 4 weeks
• Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pmCST

What Will You Be Doing?

• Successfully complete a 6+ week training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics:
  • Average monthly After Call Work (AUX) time
  • Average monthly hold time
  • Average monthly staff time
  • Average monthly talk time
  • Average monthly quality
• Handle call backs and escalations as necessary.

Qualifications

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry.
• High school diploma or GED.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required.

What We Can Offer YOU!

To support your wellbeing, comprehensive benefits are offered. As a WebTPA employee, you will have access to:

• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances.
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options available

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.