Inbound Customer Service Representative - Work At Home

Visa Hunt; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Visa Hunt is seeking a customer support representative to assist customers via phone, email, chat, and social media, acting as the voice of the brand and helping resolve questions and concerns.

Ideal candidates have a high school diploma or GED, experience in customer service, and familiarity with Windows, Word and Excel. Bilingual skills are a plus, and the role emphasizes composure, clear communication, and a positive attitude.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Customer service experience is a plus.
• Phone-related customer service a major plus.
• Familiarity with Microsoft Windows, Word, and Excel.

Responsibilities

• Talks to customers via phone, email, online chat or social media to resolve questions.
• Maintains and updates customer information as necessary.
• Calmly resolves issues and de-escalates when needed.
• Escalates calls to a supervisor when appropriate.
• Responds to assistance requests and processes credit card authorizations.
• Tracks call-related information for auditing and reporting.
• Provides feedback reports on call issues.
• Upsells to customers as necessary.

Skills

Customer service

Phone & computer skills

Communication skills

Active listening

Composure

Positive attitude

Education

High School Diploma or GED

College degree preferred

Tools

MS Windows

MS Word

MS Excel

Job description

JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES

• Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
• Maintains and updates customer information as necessary
• Calmly attempts to resolve and de-escalate any issues
• Escalates calls to supervisor when necessary and appropriate
• Responds to requests for assistance and/or possible processing of credit card authorizations
• Tracks call-related information for auditing and reporting purposes
• Provides feedback reports on call issues related to downtime and/or training issues
• Upsells to customers as necessary

JOB REQUIREMENTS

Minimum Education and Experience:

• High School Diploma or GED required; college degree preferred
• Customer service experience a plus
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus

JOB REQUIREMENTS

Minimum Education and Experience:

• High School Diploma or GED required; college degree preferred
• Customer service experience a plus
• Phone-related customer service a major plus
• Familiarity with Microsoft Windows, Word, and Excel applications
• Bilingual language skills a plus

Knowledge, Skills and Abilities:

• Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
• Ability to use phone and computer systems
• Excellent oral and written communication skills
• Strong listening/comprehension skills
• Ability to stay composed and objective
• Conversational, patient and confident, with a positive attitude

Originally posted on Himalayas