Inbound Customer Service Representative (WFH)

Freddie Mac; Murray (KY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in Home Medical Equipment is seeking a dedicated Customer Service Representative. This role involves advocating for patients, managing inquiries related to CPAP equipment, and ensuring accurate data entry. The position offers a supportive environment with opportunities for bonuses and comprehensive benefits, including work-from-home options after training.

Benefits

Generous paid time off

Paid holidays

Comprehensive benefits including medical, dental, vision, and 401k options

Employee recognition program

Monthly Bonus program opportunity

Qualifications

• 1 to 3 years of related prior work experience in a team-oriented environment.
• Basic computer and internet skills.

Responsibilities

• Serve as a patient advocate to resolve questions or concerns related to CPAP resupply.
• Manage high volume inbound calls for initial intake and process related patient paperwork.

Skills

Customer Service

Communication

Organizational Skills

Education

High School Diploma or GED

Job description

Employer Industry: Home Medical Equipment

Why consider this job opportunity:
- Pay starting at $15.50, plus a Monthly Bonus program opportunity with potential unlimited earnings
- Generous paid time off and paid holidays
- Work from home after successful completion of in-office training and meeting expectations
- Comprehensive benefits including medical, dental, vision, and 401k options
- Employee recognition program and various bonus and incentive opportunities
- Supportive work environment focused on customer care and patient advocacy

What to Expect (Job Responsibilities):
- Serve as a patient advocate to resolve questions or concerns related to CPAP resupply
- Collect and input patient information into the e-Intake system accurately
- Verify product and service eligibility according to Medicare, Medicaid, and insurance regulations
- Provide basic technical customer service assistance for CPAP equipment and educate patients on supplies
- Manage high volume inbound calls for initial intake and process related patient paperwork

What is Required (Qualifications):
- High school diploma or GED equivalent
- 1 to 3 years of related prior work experience in a team-oriented environment
- Strong customer service background
- Basic computer and internet skills
- Valid driver's license in state of residence with a clean driving record (when applicable)

How to Stand Out (Preferred Qualifications):
- Experience in the medical field and administrative record management
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Familiarity with medical billing practices and insurance policies
- Ability to communicate effectively in English, both orally and in writing
- Strong organizational and time-management skills

#HomeMedicalEquipment #CustomerService #HealthcareJobs #CareerOpportunity #WorkFromHome

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