Inbound Customer Service Representative

Afni, Inc.; Tucson (AZ); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Paid training program

Health/vision/dental benefits

401k with matching contributions

Tuition reimbursement program

Job summary

Afni, Inc. is seeking a Customer Service Representative in Tucson, Arizona, offering a starting pay of $17.00 per hour plus unlimited commission. Duties include handling inbound calls for wireless services, providing excellent customer service, and maintaining records. Candidates must have at least six months of customer service experience and a GED or high school diploma. Benefits include a paid training program, personal time off, health benefits, and a 401k plan.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• Must be legally permitted to work in the United States.

Responsibilities

• Handle inbound calls for wireless devices and services.
• Deliver exceptional customer service and troubleshoot issues.
• Process orders, update accounts, and maintain attention to detail.

Skills

Customer service experience

Problem-solving

Communication

Education

GED or High School Diploma

Job description

Job Overview

Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .50 an hour). This role is on-site at our Tucson facility. Please apply only if you are able to work in person at our Tucson location.

Benefits

A paid training program, a leadership team that believes in you, and a supportive team culture. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

Responsibilities

• Handle inbound calls from people looking to purchase wireless devices and services for businesses.
• Deliver world‑class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency.
• Process orders, update accounts, update records, multitask effectively, and maintain strong attention to detail.

Qualifications

• Six months of customer service experience.
• Must be 18 years of age.
• Must have GED or High School Diploma.
• Must be legally permitted to work in the United States.