Inbound Customer Service Representative (WFH)

Talentify.io; United States; Remote; Full time

Job summary

Talentify.io recherche un représentant du service à la clientèle pour défendre les patients dans le secteur des soins de santé à domicile. Avec un salaire de départ de 15,50 $ plus des opportunités de bonus, cette position offre un environnement de travail dynamique avec des possibilités de croissance professionnelle. Les avantages comprennent un travail à distance, des congés payés, et un ensemble complet de prestations de santé. Les candidats doivent avoir au moins un diplôme de lycée et de l'expérience en service à la clientèle.

Benefits

Generous paid time off

Comprehensive benefits package

Career advancement opportunities

Qualifications

• Expérience de 1 à 3 ans dans un environnement orienté vers l'équipe.
• Compétences informatiques de base, navigation sur Internet.
• Permis de conduire valide avec un dossier de conduite propre.

Responsibilities

• Servir de défenseur des patients pour résoudre les questions.
• Collecter et saisir avec précision les informations des patients.
• Traiter les commandes de réapprovisionnement CPAP.

Skills

Customer Service

Data Entry

Technical Support

Education

High school diploma or GED

Job description

Employer Industry: Home Healthcare Services

Why consider this job opportunity:
- Pay starting at $15.50, plus a Monthly Bonus program with potential unlimited earnings
- Opportunity for career advancement and growth within the organization
- Work from home after successful completion of in-office training and meeting management expectations
- Generous paid time off and paid holidays
- Comprehensive benefits package including medical, dental, vision, and 401k
- Supportive and team-oriented work environment

What to Expect (Job Responsibilities):
- Serve as a patient advocate to resolve questions or concerns
- Collect patient information and accurately input data into the e-Intake system
- Verify and process orders for CPAP resupply, ensuring compliance with guidelines
- Provide basic technical support and education regarding CPAP equipment to patients
- Manage high volume inbound phone calls for initial intake and customer inquiries

What is Required (Qualifications):
- High school diploma or GED equivalent
- One to three years of related work experience in a team-oriented environment
- Strong customer service background
- Basic computer skills and familiarity with internet navigation
- Valid driver's license in state of residence with a clean driving record (when applicable)

How to Stand Out (Preferred Qualifications):
- Experience in the medical field and administrative record management
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Understanding of billing reimbursement and insurance policies
- Familiarity with medical terminology
- Ability to maintain confidentiality when handling sensitive information

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