Inbound Customer Service Representative

Turtle Peak

Las Vegas (NV)

On-site

USD 20,664 - 22,041

Full time

14 days+

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Benefits offered by this job

Employer-paid medical, dental, and vision coverage

Flexible spending accounts

Free Gym membership

Generous vacation and sick leave

Job summary

A customer service company in Las Vegas, NV, is hiring an Inbound Customer Service Representative. This full-time, temp-to-hire position requires a high school diploma and 1 year of experience. Responsibilities include addressing customer inquiries and ensuring positive interactions. The role offers competitive pay of $15.00-$16.00 per hour and comprehensive benefits, including medical and dental coverage.

Qualifications

1 year of customer service experience required.
Able to pass a background check.
Comfortable with computers and able to switch between systems easily.

Responsibilities

Address customer inquiries and resolve complaints.
Listen to customers and understand their needs.
Maintain professionalism and courtesy at all times.

Skills

Tech-savvy

Team player

Respectful

Empathetic

Multitasker

Education

High school diploma or equivalent

Tools

MS Office Suite

Web browsing

Job description

Overview

Join the Turtle Peak Team in Las Vegas, NV, as an Inbound Customer Service Representative!

Are you ready to join a dynamic and fun-loving team? Turtle Peak is looking for enthusiastic, dedicated individuals to join us as full-time Inbound Customer Service Representatives. This is a temporary-to-permanent position. If you love helping people and thrive in a fast-paced environment, we want to hear from you!

Why You'll Love Working Here

Competitive Pay & Bonuses
- Pay rate $15.00-$16.00 per hour
- Enjoy monthly bonuses that reward your hard work and dedication
Amazing Benefits & Perks
- Employer-paid medical, dental, and vision coverage
- Long- and short-term disability insurance (LTD and STD)
- Flexible spending accounts; Hospital Indemnity plans
- Free Gym membership to keep you healthy and active
- Generous vacation, mental health, and sick leave
- Exclusive Tickets@Work discounts for entertainment and travel
- Office snacks and events

What You'll Do

As an Inbound Customer Service Representative, you'll be the voice of our brands, providing top-notch service through various channels, such as emails, phone calls, live chat, and social media.

What is your main goal? To make every customer interaction a positive one!

Address customer inquiries and resolve complaints with a smile
Listen to customers, understand their needs, and offer solutions
Maintain professionalism and courtesy at all times
Stay calm and composed while handling conflicts and diffusing tension

What We're Looking For

Tech-savvy: Comfortable with computers and able to switch between systems easily
Team player: Works well with others and understands the importance of teamwork
Respectful: Always kind, positive, and helpful
Empathetic: Listens well and offers support
Multitasker: Excellent at managing time and prioritizing tasks

Requirements

High school diploma or equivalent
1 year of customer service experience
Strong technical skills, including MS Office Suite and web browsing
Able to pass a background check

About Turtle Peak

At Turtle Peak, we set the gold standard for customer service. Our mission is to elevate customer experiences through exceptional service and genuine interactions. We believe that a great culture drives great results, and we stay true to our core values: