Bilingual Customer Service Representative – Spanish-English

TTEC; Las Vegas (NV); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Employee Assistance Program

Health benefits

401k plan

Tuition reimbursement

PTO

Health/dental/vision coverage

Job summary

TTEC in Las Vegas, NV is seeking a Bilingual Customer Service Representative (English/Spanish) on site. You will answer customer inquiries, resolve issues with empathy, and use product knowledge to guide conversations.

The role requires bilingual proficiency, at least 6 months in customer service, and a high school diploma or equivalent. On-site pay starts at $18/hour with potential performance bonuses and a comprehensive benefits package.

Qualifications

• Bilingual in English and Spanish.
• 6+ months of customer service experience.
• High school diploma or equivalent.
• Able to explain product or service knowledge and use computer systems.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Bilingual English/Spanish

Customer service experience

Computer experience

Education

High school diploma or equivalent

Job description

Bilingual Customer Service Representative – Spanish-English (on site in Las Vegas, NV)

What You’ll Be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring To The Role

• Bilingual in English and Spanish
• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $18 per hour plus performance bonus opportunities
• Easy, free and confidential access to a variety of helpful services through the Employee Assistance Program
• Healthy benefits package that could include PTO, tuition reimbursement, health and wellness incentives, 401k plan, and medical/dental/vision coverage options

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, into 1000s of free courses to support your career growth wherever that may take you. You bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our community is here for you as one dynamic, global family.

Benefits

Base wage starts at $18 per hour. Performance bonus opportunities are available. Benefits include a comprehensive benefits package, Employee Assistance Program, and various professional development resources.

Location

Las Vegas, NV

EEO Statement

TTEC is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.