Inbound Customer Service Rep (6.23 Start)

Overseas Adventure Travel; Birmingham (AL); Remote; USD 10,000 - 60,000; Full time

Job summary

Overseas Adventure Travel is seeking REMOTE Traveler Support Counselors to provide exceptional customer service to travelers. Responsibilities include managing service calls, assisting with reservations, and educating customers about tour itineraries. Join a supportive team with competitive pay and excellent benefits.

Benefits

Competitive hourly rate

Strong PTO package - 16 days and accruing more each year

11 paid holidays throughout the year

401(K) with company match

50% off GCC Travel Packages for travel enthusiasts

Qualifications

• At least 4 years of experience in a call center environment.

Responsibilities

• Manage inbound service calls and assist customers with reservation changes.
• Book and update airline reservations using code-based software.
• Provide comprehensive information about products and policies.

Skills

Customer Service

Communication

Problem Solving

Job description

Career Opportunities with Grand Circle Corporation

A great place to work.

Careers At Grand Circle Corporation

Share with friends or subscribe to our updates!

Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates on new positions.

We are hiring REMOTE Traveler Support Counselors to join our June 23rd, 2025, class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers.

Why Work With Us?

• Competitive hourly rate
• Strong PTO package - 16 days and accruing more each year
• 11 paid holidays throughout the year
• 401(K) with company match
• 50% off GCC Travel Packages for travel enthusiasts

Responsibilities

• Manage inbound service calls; assist customers with reservation changes, educate on tour itineraries, process payments, and respond to inquiries.
• Book and update airline reservations using code-based software.
• Provide comprehensive information about our products and policies to travelers.
• Work individually while maintaining a positive team environment.
• Balance company values, key result areas (KRAs), and performance goals effectively.

Qualifications

• At least 4 years of experience in a call center environment.