Enrollment Pharmacy Technician

Healthcare.com; Phoenix (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical coverage PPO and HSA options

Company-funded HSA contributions from

Dental and vision coverage

401(k) with company match from day one

Paid time off and holidays

Parental leave

Life and AD&D insurance

EAP

Employee discounts

Job summary

Healthcare.com in Phoenix, AZ, is seeking a Bilingual Enrollment Pharmacy Technician for TrustRx Pharmacy to work entirely by phone. You’ll assist English- and Spanish-speaking patients and partners to set up their medications quickly and accurately.

Work is Monday–Friday, 9 a.m.–5 p.m., with a calm, low-stress environment, strong benefits, and opportunities to grow with a national healthcare technology company.

Qualifications

• Bilingual English/Spanish with professional phone etiquette.
• Active AZ Pharmacy Technician license, or trainee eligible.
• Strong customer service background and data entry proficiency.
• Available Monday–Friday 9 a.m.–5 p.m.
• Experience with Windows-based applications and pharmacy software systems.

Responsibilities

• Welcome every caller and be the first voice for patients, prescribers, and referral partners in English and Spanish.
• Record patient demographics, prescription, prescriber and insurance information in the pharmacy system.
• Provide phone-based support and resolve issues on the first call when possible.
• Coordinate prescription fulfillment and insurance coordination with providers and carriers.
• Schedule first fills and expedite deliveries with the fulfillment team and carriers.
• Log notes and alert sales reps to account exceptions for referrals.
• Route clinical questions to the pharmacist as needed.
• Identify opportunities to improve quality and workflow efficiency.
• Protect patient privacy and comply with HIPAA and state regulations.

Skills

Bilingual English/Spanish

Customer service

Phone etiquette

Data entry

Professional communication

Education

High school diploma or GED

Arizona Pharmacy Technician license

Pharmacy Technician Trainee license

Tools

Pharmacy management systems

CRM tools

Pharmacy software

Data entry systems

Job description

About Healthcare.com

Healthcare.com is a healthcare technology company building smarter ways to connect people and partners with the coverage, care, and solutions they need.

About Healthcare.com

Healthcare.com is a healthcare technology company building smarter ways to connect people and partners with the coverage, care, and solutions they need. We’re three businesses, one company. Through Marketplace, Pivot Health, and TrustRx, our work spans health insurance marketplaces, flexible health coverage, and pharmacy, giving us more ways to solve meaningful problems across the healthcare ecosystem. Healthcare doesn’t stand still, and neither do we. We’re curious, collaborative, and always looking for better ways to solve problems, use technology, and make an impact.

About The Role

Love pharmacy but ready to leave the retail counter behind? As a Bilingual Enrollment Pharmacy Technician at TrustRx Pharmacy, you’ll put your pharmacy knowledge to work entirely by phone — no walk‑in customers, no drive‑thru line, no nights or weekends, in a calm, low‑stress environment. You’re the friendly first voice patients, prescribers and referral partners hear when they reach us, helping them in English and Spanish to get set up quickly so patients receive their medications without delay.

Why you’ll like it here

• A low‑stress environment: No rush‑hour lines, frustrated counter crowds or closing‑time scramble — just a calm office, a supportive team and work that stays at work when your shift ends.
• Phone only, no walk‑ins: No counter lines, register or drive‑thru window — just focused, one‑on‑one conversations from your own desk.
• A predictable schedule: Monday through Friday, 9 a.m. to 5 p.m. No nights, weekends or closing shifts.
• Scheduled breaks: Real breaks on a set schedule, not whenever the line finally dies down.
• Competitive pay and strong benefits: 20– 24.50 per hour (based on experience) , plus company‑funded HSA contributions of 2,000– 4,000 a year and a 401(k) match from day one.
• Training and support: Hands‑on training on our systems and workflows, with a pharmacist and team always available for questions.
• Your Spanish is an asset: Help Spanish‑speaking patients navigate their care in their own language every day.

Key responsibilities

• Welcome every caller: Serve as the first point of contact, in English and Spanish, for every patient, prescriber and referral partner (including law offices that refer patients to us) — from answering the phone and completing intake to following up on refills and address updates. New or returning, you’re the voice they hear first.
• Patient and referral onboarding: Accurately record patient demographics, prescription, prescriber, insurance and referral information in the pharmacy system; maintain and update existing referral records.
• Phone‑based support: Help patients, physicians, law offices, sales reps and insurance providers by phone throughout a steady day, with clear workflows and a supportive team behind you. Resolve issues on the first call whenever possible.
• Prescription and coverage coordination: Contact prescriber offices to obtain or clarify prescriptions and missing information, and work with insurance providers to confirm coverage.
• Delivery coordination: Partner with the fulfillment team and carrier contacts (e.g., dedicated FedEx account managers) to schedule first fills, expedite deliveries and resolve workflow issues.
• Sales partnership: Log detailed notes for every interaction, share account details with relevant departments and alert sales reps to account exceptions so referrals become active patients.
• Clinical escalation: Route clinical questions and medication concerns to the pharmacist.
• Process improvement: Spot opportunities to improve quality, workflow efficiency and internal procedures that drive referral conversions.
• Compliance: Protect patient privacy and follow HIPAA, Arizona State Board of Pharmacy rules and company policies at all times.

Required Qualifications

• High school diploma or GED.
• Fluent in English and Spanish
• Active Arizona Pharmacy Technician license, or a Pharmacy Technician Trainee license with the ability to become fully licensed.
• Strong customer service background with professional phone etiquette and conflict‑resolution skills.
• Comfortable spending most of the day on the phone, with accurate data entry and proficiency in databases, Windows‑based applications and software support systems.
• Available Monday through Friday, 9 a.m. to 5 p.m.

Preferred Qualifications

• National certification (PTCB CPhT or NHA ExCPT), or Pharmacy Technician Trainee status.
• Working knowledge of prescription medications.
• Specialty, mail‑order or call‑center pharmacy experience.
• Experience handling referrals from physicians, law offices or sales teams.
• Experience with insurance verification and prior authorizations.
• Experience with pharmacy management systems and CRM tools.

Core competencies

Exceptional bilingual verbal and written communication, empathy and patience, proactive problem solving, strong multitasking, acute attention to detail, and the ability to stay calm and friendly on the phone throughout the day.

Work environment

On‑site at our Phoenix, AZ pharmacy office, working from your own desk with a computer and headset. It’s a calm, low‑stress, phone‑based team setting with no walk‑in customers, a set Monday–Friday, 9-to-5 schedule and scheduled breaks.

Why Healthcare.com

We’re building a company for people who want to be part of what’s changing, not watching it happen. Here, you’ll have the opportunity to take on meaningful challenges, share new ideas, and make an impact you can see.

The Good Stuff

• Medical coverage with PPO and HSA plan options
• Company funded HSA contributions from $2,000 to $4,000 annually
• Dental and vision coverage
• 401(k) with company match and eligibility from day one
• Paid time off and company holidays
• Paid parental and pregnancy disability leave
• Company paid life and AD&D insurance
• Employee Assistance Program (EAP)
• Employee discounts on travel, entertainment, fitness, dining, and more

Bring your ideas. Bring your experience. Bring what makes you different.

We’ll give you the opportunity to make it matter.

Healthcare.com is an equal opportunity employer. We value different backgrounds, experiences, and perspectives and are committed to creating an inclusive workplace where everyone has the opportunity to thrive.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.