Inbound Customer Service & Dispatch Specialist

Momentum Project Management; Cedar Rapids (IA); On-site; USD 32,000 - 52,000; Full time

Job summary

Infinity is seeking an Account Executive to join our inbound customer service team. You will be the first point of contact for consumers, haulers, and fleet businesses needing emergency roadside assistance, communicating clearly and acting with urgency.

The role requires staying calm under pressure, coordinating dispatch, and delivering exceptional service while documenting interactions and providing real-time updates to all parties involved.

Qualifications

• 25+ WPM typing with accuracy.
• Strong verbal and written communication with empathy.
• Service-oriented mindset for urgent situations.
• Experience in fast-paced environments (call centers, dispatch, hospitality, or similar).
• Experience with CRM, mapping tools, and dispatch software.
• Ability to provide real-time updates to customers, providers, and clients.

Responsibilities

• Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies.
• Coordinate roadside help – dispatch service providers quickly and accurately.
• Problem-solve under pressure – think fast, remain calm, and deliver effective solutions in real time.
• Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported.
• Stay detail-focused – document interactions accurately and communicate clearly with customers, providers, and clients.
• Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms.

Skills

25+ WPM

Empathy & Communication

Call center experience

CRM familiarity

Dispatch coordination

Google Maps

Education

High School Diploma or equivalent

Tools

CRM software

Dispatch software

Google Maps

Job description

Description

At Infinity, we take pride in our commitment to Energy, Excellence, and Execution by providing Life-Changing Experiences for our employees. Through our Perform Culture, we foster an environment where individuals are empowered to achieve their best, collaborate with purpose, and drive meaningful impact. As a recipient of several prestigious workforce awards from the Detroit Free Press, Des Moines Register, and Corridor Business Journal, including the Top Workplaces Award and Coolest Places to Work, we encourage you to join Infinity’s exceptional workforce and be part of our award-winning culture. We offer a casual dress code, a fun break room, and engaging activities and events that strengthen team connections and give back to our local communities. At Infinity, we don’t just build careers—we create opportunities to grow, thrive, and perform at the highest level.

Job Summary

We’re looking for a compassionate, quick-thinking, and detail-oriented Account Executive (AE) to join our inbound customer service team. If you’re a strong communicator who can stay calm under pressure, thrive in a fast-paced environment, and love helping people in urgent situations, this is your opportunity to make a real impact—every single day. As an AE, you’ll play a critical role as the first point of contact for consumers, haulers, and fleet businesses requiring emergency roadside assistance.

Why You’ll Love Working Here

• Competitive Pay: Rewarding your performance and contribution as well as same day pay opportunities through PayActiv
• Growth-Focused Culture: Clear paths for advancement with a strong promote-from-within philosophy
• Winning Team Environment: Collaborative, high-energy culture with supportive leadership
• Comprehensive Benefits: Medical, dental, vision, and more for full-time employees
• Set Up for Success: Paid training, ongoing coaching, and continuous development

What You’ll Do

• Be a compassionate communicator – listen actively, show empathy, and guide customers through emergencies.
• Coordinate roadside help – dispatch service providers quickly and accurately.
• Problem-solve under pressure – think fast, remain calm, and deliver effective solutions in real time.
• Provide exceptional service – resolve issues, answer inquiries, and ensure every customer feels supported.
• Stay detail-focused – document interactions accurately and communicate clearly with customers, providers, and clients.
• Adapt with ease – handle diverse call types, shifting priorities, and multiple technology platforms.

Requirements

• Type 25+ WPM with accuracy.
• Strong verbal and written communication, with the ability to show empathy and stay composed.
• Service-oriented mindset with a genuine passion for helping people in urgent situations.
• Experience working in fast-paced, high-volume environments (call centers, dispatch, hospitality, or similar).
• Comfort using CRM, mapping tools (Google Maps), and dispatch software.
• Ability to provide real-time updates to customers, providers, and clients throughout the dispatch process.

Education And Experience

• High School Diploma or equivalent preferred.
• 6+ months of customer service experience
• Onsite technical assessment is required

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 10 pounds, if necessary.