Inbound Customer Service and Sales Representative

Concentrix; North Carolina; On-site; USD 35,000 - 48,000; Full time

Job summary

Concentrix is seeking a Customer Service / Inbound Sales Representative to join our Customer Service & Support team in North Carolina. You will handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs.

You will use our CX and digital tools to deliver outstanding service, aim to meet performance targets, and contribute to customer loyalty and growth.

Job description

Join Concentrix as a Customer Service / Inbound Sales Representative in our Customer Service & Support team. You’ll handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs. Using our CX and digital tools, you’ll deliver exceptional service, meet performance targets, and contribute to customer loyalty and revenue growth. At Concentrix, you’ll work with global brands, build your sales and service skills, and grow your career in a collaborative, diverse, and people-centric environment.