Inbound Customer Service and Sales Representative

Concentrix; Granite Falls (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix in the United States is seeking a Customer Service / Inbound Sales Representative to support our Customer Service & Support team. You’ll handle incoming calls, chats, and emails, delivering exceptional service and helping customers find solutions that fit their needs.

You’ll resolve issues, suggest products or services, and use our CX and digital tools to meet performance targets and contribute to loyalty and revenue growth in a collaborative, diverse environment.

Responsibilities

• Handle incoming calls, chats, and emails to assist customers.
• Resolve customer issues and inquiries promptly and professionally.
• Recommend products or services that meet client needs and contribute to revenue growth.

Job description

Join Concentrix as a Customer Service / Inbound Sales Representative in our Customer Service & Support team. You’ll handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs. Using our CX and digital tools, you’ll deliver exceptional service, meet performance targets, and contribute to customer loyalty and revenue growth. At Concentrix, you’ll work with global brands, build your sales and service skills, and grow your career in a collaborative, diverse, and people-centric environment.