Inbound Customer Service and Sales Representative

Concentrix; Claremont (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Concentrix in the United States seeks a Customer Service / Inbound Sales Representative to join the Customer Service & Support team in Claremont, NC. You will handle calls, chats and emails, resolve issues, and recommend products or services that meet client needs.

You’ll use CX tools to deliver excellent service and contribute to revenue growth while meeting performance targets. Ideal candidates are customer-focused, enthusiastic about sales, and ready to grow their career within a diverse,

Responsibilities

• Handle incoming calls, chats and emails.
• Resolve customer issues and recommend products or services that meet client needs.
• Meet performance targets and contribute to revenue growth.

Job description

Join Concentrix as a Customer Service / Inbound Sales Representative in our Customer Service & Support team. You’ll handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs. Using our CX and digital tools, you’ll deliver exceptional service, meet performance targets, and contribute to customer loyalty and revenue growth. At Concentrix, you’ll work with global brands, build your sales and service skills, and grow your career in a collaborative, diverse, and people-centric environment.