Inbound Customer Service and Sales Representative

Concentrix; Drexel (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

Concentrix in Drexel, NC is hiring a Customer Service / Inbound Sales Representative to join our Customer Service & Support team. You will handle incoming calls, chats, and emails, resolve issues, and recommend products or services that meet client needs.

Using our CX and digital tools, you’ll deliver exceptional service, meet performance targets, and contribute to customer loyalty and revenue growth. Join a global brand, grow your sales and service skills, and thrive in a collaborative,

Responsibilities

• Handle incoming calls
• Respond to chats and emails
• Resolve customer issues and recommend products/services

Job description

Join Concentrix as a Customer Service / Inbound Sales Representative in our Customer Service & Support team. You’ll handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs. Using our CX and digital tools, you’ll deliver exceptional service, meet performance targets, and contribute to customer loyalty and revenue growth. At Concentrix, you’ll work with global brands, build your sales and service skills, and grow your career in a collaborative, diverse, and people-centric environment.