Inbound Customer Service and Sales Representative

Concentrix; Rhodhiss (NC); On-site; USD 38,000 - 48,000; Full time

Job summary

Concentrix is seeking a Customer Service / Inbound Sales Representative to handle incoming calls, chats, and emails, resolve customer issues, and recommend products that meet client needs.

You will leverage CX and digital tools to deliver exceptional service, meet performance targets, and contribute to customer loyalty and revenue growth, while collaborating with global brands in a diverse, people-centric environment.

Job description

Join Concentrix as a Customer Service / Inbound Sales Representative in our Customer Service & Support team. You’ll handle incoming calls, chats, and emails, resolve customer issues, and recommend products or services that meet client needs. Using our CX and digital tools, you’ll deliver exceptional service, meet performance targets, and contribute to customer loyalty and revenue growth. At Concentrix, you’ll work with global brands, build your sales and service skills, and grow your career in a collaborative, diverse, and people-centric environment.