Travel Reservations Specialist

Royal Caribbean Group; Evergreen (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Royal Caribbean Group is seeking a Reservations Agent in Evergreen, Colorado. You will handle inbound sales and service calls from Travel Partners and direct guests, assist with shopping for pricing and availability, and service existing reservations.

You will quote prices, secure bookings, and maintain reservation history in Royal Caribbean systems while following established protocols and QA standards. The role requires strong communication, data entry, and the ability to work shifts as

Qualifications

• High School Diploma required, associate degree preferred.
• A minimum of six months customer service experience.
• Ability to accurately perform data entry of both text and numeric information at a rate of at least 35 wpm from both spoken and printed sources.
• Effective communication skills in spoken and written formats with both internal and external customers.
• Ability to work in a fast-paced, metric-driven environment.
• Decision making skills in situations where variables exist.
• Sales skills including positioning products to meet customer needs.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Demonstrated ability to utilize internal computer software and web-based resources.
• Ability to learn and utilize multiple systems in completion of job functions.
• Ability to comply with internal policies, guidelines and conduct standards.

Responsibilities

• Answers in-bound telephone calls from travel partners and/or direct guests with an upbeat and friendly disposition, provides information, quotes prices and availability, and secures bookings.
• Services existing bookings including making changes to reservations, accepting and recording payments, and assisting travel partners with guest preferences.
• Enters required information into Royal Caribbean systems and maintains a history of each reservation and transactions.
• Conducts basic research for problem resolution and communicates solutions to travel partners and/or guests.
• Directs non-routine matters to the appropriate Royal Caribbean resource for handling and resolution.
• Complies with industry and company protocols and quality assurance standards.
• Attends required training classes and completes required online training; may be assigned to special projects.
• Performs other duties as required.

Skills

Data entry 35 wpm

Communication skills

Fast-paced environment

Decision making

Sales skills

Numerical calculations

Software/system navigation

Policy compliance

Education

High School Diploma

Associate degree

Job description

Royal Caribbean Group is seeking a Reservations Agent in Evergreen, Colorado. You will handle inbound sales and service calls from Travel Partners and direct guests, assist with shopping for pricing and availability, and service existing reservations.

You will quote prices, secure bookings, and maintain reservation history in Royal Caribbean systems while following established protocols and QA standards. The role requires strong communication, data entry, and the ability to work shifts as