Inbound Contacts Representative - Remote

Lensa; Oklahoma City (OK); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Inbound Contacts Representative, where you can make a real difference in patients' lives. In this remote role, you'll handle incoming inquiries through various channels, ensuring timely responses and excellent customer service. Your strong communication skills and patient-centric mindset will help you resolve issues efficiently, all while working from the comfort of your home. This is an exciting opportunity to be part of a caring community that prioritizes health and well-being. If you're passionate about helping others and have the skills to thrive in a fast-paced environment, we want to hear from you!

Qualifications

• Strong customer service skills with excellent communication abilities.
• Ability to handle upset patients with empathy and calmness.

Responsibilities

• Process requests accurately and timely, including scheduling and message taking.
• Resolve patient issues independently with a focus on first call resolution.

Skills

Customer Service Skills

Written Communication

Oral Communication

Active Listening

Problem-Solving

Empathy

Multitasking

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Help Desk Software

E-Clinical Works

Epic

AthenaHealth

NextGen

8x8

Genesys

Ring Central

Five9

Job description

Inbound Contacts Representative - Remote

Lensa, a leading career site, is seeking professionals for the role of Inbound Contacts Representative at CenterWell. Apply now through Lensa!

Join our caring community and help prioritize health

The Inbound Contacts Representative handles incoming inquiries via phone, digital, or written communication. The role involves varied activities and moderately complex administrative, operational, and customer support tasks, including computations. Typically, work involves semi-routine assignments.

This is a Work from Home position

Essential Functions

1. Ensure accurate and timely processing of requests, including scheduling appointments, taking messages, and transferring calls.
2. Resolve patient issues through independent problem-solving with a goal of first call resolution.

Required Qualifications

• Strong customer service skills with excellent written and oral communication abilities.
• Active listening skills with high empathy.
• Ability to stay calm and helpful when dealing with upset patients.
• Patient-centric mindset and high sense of urgency.
• Knowledge of basic help desk software, Microsoft Office suite including Word, Excel, and Outlook.

Preferred Qualifications

• Bilingual in English and Spanish.
• At least one year of experience in an inbound customer service call center.
• High school diploma or equivalent.
• Ability to handle high call volume and multitask while delivering excellent customer service.
• Experience with electronic medical records systems like E-Clinical Works, Epic, AthenaHealth, NextGen.
• Experience with virtual contact center solutions such as 8x8, Genesys, Ring Central, Five9.
• Knowledge of and adherence to HIPAA regulations.

Additional Information

Scheduled weekly hours: 40

Please attach your resume (PDF or Word) with your application.