Inbound Contacts Representative - Remote

Conviva Senior Primary Care; North Carolina; Remote; USD 39,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Inbound Contacts Representative für eine Vollzeit-Remote-Position. In dieser Rolle sind Sie für die Bearbeitung eingehender Anfragen verantwortlich, wobei Sie erstklassigen Kundenservice bieten und Probleme effizient lösen. Sie werden in einem dynamischen Umfeld arbeiten, das eine proaktive Betreuung von Senioren fördert. Mit einer starken Kundenorientierung und der Fähigkeit, in stressigen Situationen ruhig zu bleiben, tragen Sie zur Verbesserung des Lebens von Patienten bei. Wenn Sie leidenschaftlich daran interessiert sind, Menschen zu helfen, und über hervorragende Kommunikationsfähigkeiten verfügen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Gesundheitsversorgung ab dem ersten Tag

Bezahlte Freizeit

Rentenpläne mit Arbeitgeberbeiträgen

Studienbeihilfe

Qualifications

• Starke Kundenservicefähigkeiten mit hervorragenden Kommunikationsfähigkeiten.
• Mindestens 1 Jahr Erfahrung im Kundenservice-Center.

Responsibilities

• Bearbeitung eingehender Anfragen via Telefon und digitale Kommunikation.
• Lösungen für Patientenanliegen mit Fokus auf Erstkontaktlösung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Aktives Zuhören

Empathie

Multitasking

Education

High School Diplom oder gleichwertig

Tools

Microsoft Office

Help Desk Software

E-Clinical Works

Epic

AthenaHealth

NextGen

8x8

Genesys

RingCentral

Five9

Job description

Inbound Contacts Representative - Remote

Join us as an Inbound Contacts Representative - Remote at Conviva Senior Primary Care.

Pay Range

This range is provided by Conviva Senior Primary Care. Your actual pay will depend on your skills and experience. Please consult with your recruiter for more details.

Base pay range

$39,000.00/yr - $49,400.00/yr

Role Overview

The Inbound Contacts Representative handles incoming inquiries via phone, digital, or written communication. Responsibilities include administrative and customer support activities, performing computations, and managing semi-routine tasks.

Essential Functions

• Process requests accurately and promptly, including scheduling, messaging, and transferring calls.
• Resolve patient issues independently with a focus on first-call resolution.

Required Qualifications

• Strong customer service skills with excellent communication, both written and oral.
• Active listening and high empathy.
• Ability to stay calm and helpful with upset patients.
• Patient-centric mindset with a sense of urgency.
• Proficiency with help desk software, Microsoft Office applications including Word, Excel, and Outlook.

Preferred Qualifications

• Bilingual in English and Spanish.
• At least 1 year of experience in an inbound customer service call center.
• High school diploma or equivalent.
• Ability to handle high call volumes and multitask effectively.
• Experience with electronic medical records systems like E-Clinical Works, Epic, AthenaHealth, or NextGen.
• Experience with virtual contact center solutions such as 8x8, Genesys, RingCentral, Five9.
• Knowledge of HIPAA regulations.

Additional Details

This is a full-time, remote position with scheduled weekly hours of 40. Applicants must attach a resume in PDF or Word format. The application deadline is 05-08-2025.

Work Environment & Benefits

Employees must have a reliable internet connection meeting specified speeds and a dedicated workspace. Benefits include health coverage from day one, paid time off, retirement plans with employer matching, tuition assistance, and more. Occasional travel may be required for training or meetings.

About Us

Conviva Senior Primary Care provides proactive, comprehensive care to seniors, addressing physical, social, emotional, behavioral, and financial health needs. As part of CenterWell and Humana, we are committed to whole-person health and community well-being.