Inbound Collections Specialist—Customer Care & Negotiation

iQor; Charlotte (NC); Hybrid; USD 40,000 - 52,000; Full time

Job summary

iQor in Charlotte, NC is hiring for an Inbound Collections Representative to assist a major credit card portfolio. You will handle inbound calls, explain payment options, and negotiate arrangements while delivering a strong customer experience.

Onboarding starts October 9, 2026, with training beginning October 12, 2026. Schedules include evenings and weekends; work is onsite at the Charlotte Call Center.

Qualifications

• 1+ year of customer service, collections, or call center experience.
• Strong attention to detail— you don’t miss the small stuff.
• Confident negotiation skills with a solutions-focused mindset.
• Genuine empathy and professionalism in sensitive conversations.

Responsibilities

• Connect with customers via inbound calls.
• Resolve account inquiries and explain payment options.
• Negotiate payment arrangements and secure commitments.
• Review account details to ensure accuracy.
• Document conversations clearly and thoroughly.
• Meet performance goals in quality, compliance, and recovery.

Skills

Attention to detail

Customer service

Negotiation skills

Empathy

Calm under pressure

Education

High school diploma or equivalent

Job description

iQor in Charlotte, NC is hiring for an Inbound Collections Representative to assist a major credit card portfolio. You will handle inbound calls, explain payment options, and negotiate arrangements while delivering a strong customer experience.

Onboarding starts October 9, 2026, with training beginning October 12, 2026. Schedules include evenings and weekends; work is onsite at the Charlotte Call Center.