Inbound Collections & Account Resolution Specialist

Jefferson Capital Systems; Sartell (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) and matching

Health, Dental, Vision, Life, Disability, Pet Insurance

Tuition reimbursement

Paid time off

Job summary

EmergencyMD is looking for Inbound Collections & Account Resolution Specialists in Sartell, Minnesota. The role involves supporting customers through inbound calls related to payments, account inquiries, and disputes. Specialists will utilize their negotiation skills within guidelines to achieve effective resolutions.

Candidates should be detail-oriented, possess strong communication skills, and be able to navigate difficult interactions while maintaining professionalism. A range of benefits is provided, including health insurance and a 401(k) plan.

Qualifications

• Customer service or collections experience preferred.
• Ability to manage high call volume.

Responsibilities

• Handle inbound calls regarding account inquiries and collections.
• Establish payment arrangements and resolve account balances.
• Document all interactions accurately.

Skills

Strong communication and listening skills

Ability to remain calm and professional

Detail-oriented and organized

Job description

Position Overview

Jefferson Capital Systems, LLC (NASDAQ: JCAP) is hiring Inbound Collections & Account Resolution Specialists. This role supports customers through inbound calls related to account inquiries, payment resolution, settlements, disputes, and credit bureau reporting in a structured, compliance‑driven environment. Agents will engage customers to resolve account balances and establish payment arrangements using defined guidelines.

Role Expectations

• Guide conversations toward account resolution and payment outcomes
• Apply negotiation skills within defined guidelines
• Handle difficult or high‑emotion customer interactions professionally
• Maintain composure with frustrated or upset customers
• Follow compliance and regulatory requirements

Key Responsibilities

• Handle inbound calls regarding account inquiries, collections, disputes, and credit reporting
• Establish payment arrangements and resolve balances within approved parameters
• Navigate difficult customer interactions professionally
• Explain account details and options clearly
• Document all interactions accurately
• Escalate complex issues when needed
• Follow FDCPA, Regulation F, and company guidelines

Candidate Profile

• Strong communication and listening skills
• Ability to remain calm and professional in difficult conversations
• Comfortable discussing payment solutions
• Able to manage high call volume
• Detail‑oriented and organized
• Customer service or collections experience preferred

Benefits & Perks

• 401(k) and matching
• Health, Dental, Vision, Life, Disability, Pet Insurance
• Flexible spending accounts
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Employee discount program
• Optional insurance