Inbound Collections & Account Resolution Specialist

Jefferson Capital Systems, LLC; a Jefferson Capital, Inc. Company; Sartell (MN); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

401(k) and matching

Health, Dental, Vision, Life, Disabled

Flexible spending accounts

Paid time off

Tuition reimbursement

Employee assistance program

Employee discount program

Optional insurance

Job summary

Jefferson Capital Systems, LLC in Minnesota is seeking Inbound Collections & Account Resolution Specialists to support customers via inbound calls about account inquiries, payment resolution, settlements, disputes, and credit bureau reporting in a structured, compliance-driven environment.

Agents will engage customers to resolve balances and establish payment arrangements using defined guidelines, applying negotiation skills while maintaining professionalism in high-emotion interactions.

Qualifications

• Strong communication and listening skills.
• Ability to remain calm and professional in difficult conversations.
• Comfortable discussing payment solutions.
• Able to manage high call volume.
• Detail oriented and organized.
• Customer service or collections experience preferred.

Responsibilities

• Handle inbound calls regarding account inquiries, collections, disputes, and credit reporting.
• Establish payment arrangements and resolve balances within approved parameters.
• Navigate difficult customer interactions professionally.
• Explain account details and options clearly.
• Document all interactions accurately.
• Escalate complex issues when needed.
• Follow FDCPA, Regulation F, and company guidelines.

Skills

Communication

Listening skills

Calm under pressure

Payment solutions

High call volume

Detail oriented

Job description

Position Overview

Jefferson Capital Systems, LLC (NASDAQ: JCAP) is hiring Inbound Collections & Account Resolution Specialists. This role supports customers through inbound calls related to account inquiries, payment resolution, settlements, disputes, and credit bureau reporting in a structured, compliance-driven environment. Agents will engage customers to resolve account balances and establish payment arrangements using defined guidelines.

• Guide conversations toward account resolution and payment outcomes
• Apply negotiation skills within defined guidelines
• Handle difficult or high-emotion customer interactions professionally
• Maintain composure with frustrated or upset customers
• Follow compliance and regulatory requirements

• Potential $500 bonus

Position Overview

Jefferson Capital Systems, LLC (NASDAQ: JCAP) is hiring Inbound Collections & Account Resolution Specialists. This role supports customers through inbound calls related to account inquiries, payment resolution, settlements, disputes, and credit bureau reporting in a structured, compliance-driven environment. Agents will engage customers to resolve account balances and establish payment arrangements using defined guidelines.

Role Expectations

• Guide conversations toward account resolution and payment outcomes
• Apply negotiation skills within defined guidelines
• Handle difficult or high-emotion customer interactions professionally
• Maintain composure with frustrated or upset customers
• Follow compliance and regulatory requirements

Key Responsibilities

• Handle inbound calls regarding account inquiries, collections, disputes, and credit reporting
• Establish payment arrangements and resolve balances within approved parameters
• Navigate difficult customer interactions professionally
• Explain account details and options clearly
• Document all interactions accurately
• Escalate complex issues when needed
• Follow FDCPA, Regulation F, and company guidelines

Candidate Profile

• Strong communication and listening skills
• Ability to remain calm and professional in difficult conversations
• Comfortable discussing payment solutions
• Able to manage high call volume
• Detail-oriented and organized
• Customer service or collections experience preferred

Benefits & Perks

• 401(k) and matching
• Health, Dental, Vision, Life, Disability, Pet Insurance
• Flexible spending accounts
• Paid time off
• Tuition reimbursement
• Employee assistance program
• Employee discount program
• Optional insurance

Salary: $20 - $21 per hour