Inbound Call Center Agent

Park Core Group; Atlanta (GA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Paid training

Advancement opportunities

Job summary

Park Core Group in Atlanta, GA seeks an Inbound Call Center Agent to assist customers with parking service inquiries and coordinate operations. You will handle calls, provide clear information on procedures and locations, document inquiries, and route issues to the right teams.

Strong phone etiquette and data entry basics are essential. The role offers competitive hourly pay, paid training, flexible scheduling options, and opportunities for advancement within operations.

Qualifications

• Minimum: High school diploma or GED.
• Strong communication and phone etiquette.
• Basic computer and data entry skills.
• Ability to handle multiple calls professionally.
• Call center or customer service experience is a plus but not required.

Responsibilities

• Answer inbound calls regarding parking services and locations.
• Provide clear information about procedures, access, and assistance.
• Document inquiries and service requests.
• Route calls to appropriate supervisors or teams.
• Maintain accurate records of calls and interactions.
• Deliver professional customer service at all times.

Skills

Communication skills

Phone etiquette

Multitasking

Data entry

Education

High school diploma or GED

Job description

About Park Core Group Park Core Group delivers parking management, valet services, and vehicle coordination for a variety of properties and events. Our customer service teams help support drivers, guests, and clients with parking-related assistance.

Position Summary

We are searching for a professional and customer-focused Inbound Call Center Agent to assist customers with parking service inquiries and support operational coordination in Atlanta, GA.

Key Responsibilities

• Answer inbound calls from customers regarding parking services and locations.
• Provide clear information about parking procedures, access, and assistance.
• Document customer inquiries and service requests.
• Route calls or issues to appropriate supervisors or teams.
• Maintain accurate records of calls and service interactions.
• Deliver professional and courteous customer service at all times.

Qualifications

Minimum requirements

• High school diploma or GED required.
• Strong communication and phone etiquette skills.
• Basic computer and data entry abilities.
• Ability to handle multiple calls in a professional manner.
• Previous call center or customer service experience is a plus but not required.

Benefits

• Competitive hourly pay.
• Paid training.
• Flexible scheduling options.
• Opportunities for advancement within operations.
• Employee recognition programs.
• Health insurance, 401(k), and paid time off may be available based on employment status and company policy.