Inbound Banking Support Specialist

UMB Bank; Providence (RI); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching program

Annual incentive pay

Health, dental, vision insurance

Health savings account

Job summary

UMB Bank is hiring for our next call center class that will start Monday, January 11th, 2027. The Consumer Services Specialist delivers the Unparalleled Customer Experience and builds relationships with customers through inbound service center calls.

You will interact with customers by phone using multiple systems to answer bank questions, provide information and cross-sell products. Training is provided, with M-F 7am-8pm CT and Saturdays 8am-5pm CT shifts.

Qualifications

• High School Diploma or equivalent.
• Proficient in the English language.
• 1-2 years customer service or similar work experience.
• Knowledge of basic banking products including checking, debit, and credit card accounts.
• Ability to interact with and manage multiple computer systems to access client information.
• Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.
• Demonstrates the ability to learn and pass assessments/training certificates.
• Demonstrates pleasant phone and interaction skills with customers.

Responsibilities

• Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.
• Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.
• Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.
• Other duties as assigned.

Skills

Proficient in English

Customer service experience

Banking product knowledge

Multi-system access

Privacy regulations knowledge

Training certifications

Phone communication skills

Education

High School Diploma or equivalent

Job description

UMB Bank is hiring for our next call center class that will start Monday, January 11th, 2027. The Consumer Services Specialist delivers the Unparalleled Customer Experience and builds relationships with customers through inbound service center calls.

You will interact with customers by phone using multiple systems to answer bank questions, provide information and cross-sell products. Training is provided, with M-F 7am-8pm CT and Saturdays 8am-5pm CT shifts.