Inbound Banking Customer Support Specialist

UMB Bank; Tallahassee (FL); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Paid holidays

Comprehensive benefits

Résumé du poste

UMB Bank is hiring a Consumer Services Specialist in Tallahassee, FL. The role focuses on delivering an unmatched customer experience by handling inbound calls, assisting customers with banking questions, and resolving issues while cross-selling suitable products.

You will work with various banking systems, participate in training, and be evaluated on call quality, talk time, and cross-sell performance. 45-day application window from posting date.

Qualifications

• High school diploma or equivalent required.
• Proficient in English.
• 1–2 years of customer service or related experience.
• Knowledge of basic banking products: checking, debit, credit cards.
• Ability to use multiple computer systems to access client information.
• understands privacy regulations and must authenticate customers.
• Able to learn and pass training certificates.
• Pleasant phone demeanor and customer interactions.

Responsabilités

• Handle inbound service center calls to deliver customer experience.
• Access multiple systems to answer banking questions and provide information.
• Resolve problems and cross-sell appropriate products.
• Maintain skills through ongoing training and communications.

Connaissances

Customer service experience

English proficiency

Phone communication

Cross-selling

Formation

High School Diploma or equivalent

Outils

Banking software systems

Description du poste

UMB Bank is hiring a Consumer Services Specialist in Tallahassee, FL. The role focuses on delivering an unmatched customer experience by handling inbound calls, assisting customers with banking questions, and resolving issues while cross-selling suitable products.

You will work with various banking systems, participate in training, and be evaluated on call quality, talk time, and cross-sell performance. 45-day application window from posting date.