Inbound Answering Service Operator

Continental Message Solution, Inc.; California; Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

Performance bonus structure

Thorough paid training

Overtime pay

Paid time off

Remote work at home

Job summary

Continental Message Solution, Inc. seeks an Inbound Answering Service Operator to join our team serving Ohio and Nevada. You will answer inbound calls, perform fast data entry, and relay messages to the appropriate clients or departments.

This role requires good communication, reliability, and the ability to work from home. We offer thorough paid training, overtime opportunities, and a strong focus on performance and attendance.

Qualifications

• Excellent verbal and written communication skills.
• Proficiency in computer operations and various software apps.
• Typing speed of 35 WPM or faster.
• Ability to meet a schedule for no less than 6 months.
• Must reside in Ohio or Nevada.

Responsibilities

• Answer inbound calls from multiple industries following client direction and FAQs.
• Perform quick and accurate data entry based on client scripting.
• Relay messages to the correct client/department/representative as instructed.

Skills

Verbal and written communication

Typing 35 WPM

Computer proficiency

Attention to detail

Education

High school diploma or GED

Job description

## DescriptionAs an Inbound Answering Service Operator for CMS, you will be representing over 2500 businesses helping callers with routine and emergency situations. There is no selling or telemarketing involved. You will help callers in the Medical Industry, Attendance Lines, Property Management, Manufacturing, Order Entry, and more. Clients you will represent include but are not limited to, OhioHealth, Coca-Cola, Kraft Heinz, Ohio Department of Health, and Inhabit.We are seeking an Inbound Answering Service Operator to join our team in Ohio and Nevada. These are self-motivated, respectful, and reliable candidates. With just the right combination of actively listening and critically thinking, they can swiftly assess a situation and capture every detail. Challenges and uncertainties are constant companions, but with their thick skin and resilience, they can adapt to the ever-changing dynamics of customer interactions. Sympathy and Empathy come naturally to an Inbound Answering Service Operator to ensure distress customers leave each call with their concerns addressed and spirits lifted.**Additional Info:*** Work at Home* Performance and Attendance based Bonus structure* Thorough, Paid Training* Overtime* Paid Time Off**Full Job Description****Answering Service –*** Answers inbound calls from a variety of industries* Serves callers by following client direction and reference FAQ pages to answer questions* Guides caller through decision making to ensure messages are relayed to the correct client/department/representative**Data Entry -*** Input information quickly and accurately based on client provided scripting* Select appropriate call types to ensure proper relay of messages**Message Relay -*** Dispatch messages to the appropriate contact based on client instruction* Answer client contacts requesting information on existing messages* Notate/update accounts according to client request**This job is:*** A good fit for applicants with related experience in call center, medical industry, or customer service* A good fit for applicants that are proficient in computer operations and familiarity with various software applications* A good fit for applicants seeking reliable, long term employment* A good fit for applicants who are task/detail oriented## Qualifications* High school diploma, GED* Ability to pass a criminal background check successfully* Proficiency in computer operations* Computer equipment, if interested in remote work* Related work experience* Excellent verbal and written communication skills* Ability to meet physical job requirements (90% of shift confined to workstation)* Ability to type 35 WPM* Ability to commit to a schedule for no less than 6 months* Must reside in Ohio or NevadaWE EMBRACE DIVERSITY TO ITS FULLEST. Applicants are evaluated on qualifications and ability without regard to sex, race, color, religion, nation origin, disability, genetic information, or protected veteran status.