In-Store Service Desk Pro - Customer-Focused Tech Help

Adir International LLC; Las Vegas (NV); On-site; USD 18,000 - 22,000; Full time

Job summary

Curacao Las Vegas is seeking a Service Desk Agent in Las Vegas, NV to assist customers with returns, exchanges, and repairs. You will manage the service queue, process transactions, and guide customers on product usage while maintaining a clean, organized service area.

The role requires a high school diploma or GED and strong listening skills, with the ability to lift up to 50 lbs and work in a fast-paced retail environment.

Qualifications

• High school diploma or GED is required.
• Strong listening and problem-solving skills are essential.
• Detail-oriented and able to complete tasks accurately.

Responsibilities

• Act as a guide for customers at the service desk for returns, exchanges, or repairs.
• Process transactions, returns, exchanges, and repair tickets efficiently.
• Assist customers with product usage and basic set-up assistance.
• Move merchandise up to 50 lbs to the service counter as needed.
• Maintain organization of service desk area and inventory tracking.
• Conduct monthly inventory counts of service/repair items.
• Provide friendly follow-up to inform customers when service orders are ready.

Skills

Good listener

Resourceful

Diligent

Education

High School Diploma or GED

Job description

Curacao Las Vegas is seeking a Service Desk Agent in Las Vegas, NV to assist customers with returns, exchanges, and repairs. You will manage the service queue, process transactions, and guide customers on product usage while maintaining a clean, organized service area.

The role requires a high school diploma or GED and strong listening skills, with the ability to lift up to 50 lbs and work in a fast-paced retail environment.