In-Store Tech Experience Lead | Retail Sales & Training

2020 Companies; Tukwila (WA); Hybrid; USD 45,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Bonus quarterly

Next day pay

Job summary

Samsung Experience Consultant Lead at 2020 Companies in SeaTac, WA, drives Samsung product sales inside a Best Buy store, training staff and influencing customer decisions with expert product knowledge.

The role emphasizes relationship-building with Best Buy teams, meeting monthly sales goals, and delivering outstanding customer service in a dynamic retail environment, including weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Six (6) months prior sales, retail, telecom or marketing experience preferred.
• Demonstrated knowledge of products and services.
• Excellent communications, presentation, interpersonal and problem-solving skills.
• Impeccable integrity and commitment to customer satisfaction.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Availability to work weekend evenings and high-demand retail holidays.
• Ability to maintain customer confidentiality.

Responsibilities

• Drive sellout of Samsung mobile products and services within a Best Buy retail store utilizing conversational consulting sales techniques.
• Uncover and understand the needs of the customer and recommend a Samsung product to fit and fill those needs.
• Build confidence in Samsung products and services for both Best Buy employees, new and repeat customers as a brand evangelist.
• Build strong partnerships with Best Buy staff with the purpose of driving the key initiatives and goals of all teams.
• Meet or exceed personal and store sales goals on a monthly basis.
• Provide excellent customer and client service through interaction with both customers and Best Buy employees.
• Ensure retail brand standards are met through merchandising, security, installation, and cleanliness.
• Complete daily reporting on sales performance and retail insights.

Skills

Customer service

Sales experience

Education

High school diploma or equivalent

Job description

Samsung Experience Consultant Lead at 2020 Companies in SeaTac, WA, drives Samsung product sales inside a Best Buy store, training staff and influencing customer decisions with expert product knowledge.

The role emphasizes relationship-building with Best Buy teams, meeting monthly sales goals, and delivering outstanding customer service in a dynamic retail environment, including weekends and holidays.