In-Store Product Education Specialist

Lululemon Athletica; Los Angeles (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking an Educator to deliver world-class guest experiences in our retail store. You’ll engage guests, deliver top-quality product education, and authentically share our community and culture.

As the foundation of our store success, you’ll move on the floor, support omnichannel programs, and partner with leadership to ensure guest satisfaction while maintaining a luxury store environment.

Qualifications

• Must be legally authorized to work in the country where the store is located.
• Must be 18 years of age or older.
• Must have the ability to travel to assigned store with own transportation methods.

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks according to company standards.
• Use in-store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon is seeking an Educator to deliver world-class guest experiences in our retail store. You’ll engage guests, deliver top-quality product education, and authentically share our community and culture.

As the foundation of our store success, you’ll move on the floor, support omnichannel programs, and partner with leadership to ensure guest satisfaction while maintaining a luxury store environment.