In-Store Paint & Customer Service Specialist

Sherwin-Williams; Schofield (WI); On-site; USD 22,041 - 30,307; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support retail and wholesale customers. Responsibilities include assisting customers, promoting appropriate products, processing transactions, and maintaining store presentation.

The role requires strong communication, willingness to work in a fast-paced environment, and alignment with sales goals. Store #3497 in Schofield, WI participates in local deliveries as needed.

Qualifications

• This role requires excellent customer service and sales abilities.
• Experience in delivery or retail customer service is preferred.
• Knowledge of paint and related products is advantageous.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Retail sales

Delivery experience

Paint knowledge

Bilingual Spanish

Education

High School diploma/GED

Tools

Tinting equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support retail and wholesale customers. Responsibilities include assisting customers, promoting appropriate products, processing transactions, and maintaining store presentation.

The role requires strong communication, willingness to work in a fast-paced environment, and alignment with sales goals. Store #3497 in Schofield, WI participates in local deliveries as needed.