In-Store Paint & Customer Experience Specialist

Sherwin-Williams; Rochester (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Job summary

Sherwin-Williams is seeking a Customer Service Specialist for Store #3949 in Rochester, MN. This full-time role focuses on helping customers, answering product questions, and recommending solutions to ensure satisfaction and drive sales.

The position requires a valid driver's license, ability to lift up to 50–70 lbs, and willingness to work evenings/weekends. Benefits include health coverage, FSAs, disability, retirement, and paid time off.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, must have at least a 'meets expectations' rating.
• If internal to Sherwin-Williams, must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Education

High School diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist for Store #3949 in Rochester, MN. This full-time role focuses on helping customers, answering product questions, and recommending solutions to ensure satisfaction and drive sales.

The position requires a valid driver's license, ability to lift up to 50–70 lbs, and willingness to work evenings/weekends. Benefits include health coverage, FSAs, disability, retirement, and paid time off.