In-Store Paint & Color Solutions Specialist

The Sherwin-Williams Company; Rapid City (SD); On-site; USD 28,000 - 36,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions while aiming for maximum customer satisfaction and meeting store sales goals.

The role involves handling in-person and phone inquiries, processing sales transactions, stocking shelves, tinting and mixing products, assisting deliveries, and maintaining accurate records.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to retrieve material from shelves and lift up to 50 lbs frequently and 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Spanish (language)

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions while aiming for maximum customer satisfaction and meeting store sales goals.

The role involves handling in-person and phone inquiries, processing sales transactions, stocking shelves, tinting and mixing products, assisting deliveries, and maintaining accurate records.