In-Store & Online Customer Experience Pro

Macy's; Robin Hill (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight holidays

Learning & leadership development

Colleague Resource Groups

Volunteer opportunities

Merchandise discounts

Incentives

Merit review

EAP

Job summary

Macy's is seeking a Customer Experience Colleague to deliver exceptional, personalized shopping experiences across in-store and online channels. You will guide customers with fashion insights, make tailored product recommendations, and use digital tools to enhance the journey.

You will collaborate with store teams, support floor readiness, merchandising, and events, while promoting loyalty benefits and ensuring top-notch service.

Qualifications

• Minimum 2 years of selling or customer experience preferred.
• Excellent communication and interpersonal skills.
• Ability to learn and use digital tools for customer journeys.

Responsibilities

• Create personalized shopping experiences for customers.
• Engage with shoppers across in-store and online touchpoints.
• Drive cross-category sales to meet business goals.
• Recommend products based on fashion knowledge and fit.
• Collaborate with store teams and brand partners.
• Support floor readiness, merchandising, and event execution.
• Assist with opening/closing procedures and cash handling.
• Promote Macy's Loyalty benefits and assist customers with loyalty sign-ups.

Skills

Customer service

Sales

Communication

Teamwork

Flexible availability

Job description

Macy's is seeking a Customer Experience Colleague to deliver exceptional, personalized shopping experiences across in-store and online channels. You will guide customers with fashion insights, make tailored product recommendations, and use digital tools to enhance the journey.

You will collaborate with store teams, support floor readiness, merchandising, and events, while promoting loyalty benefits and ensuring top-notch service.