Fashion Customer Experience Concierge

Macy's; Lone Tree (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

Annual merit review

Employee assistance program

401k match

Paid time off

Paid holidays

Job summary

Macy's is seeking a Customer Experience Colleague to create personalized shopping experiences in-store and online, driving cross-category sales with a fashion-forward focus. You will build client relationships, leverage My Client and social tools, and collaborate with peers and brand partners to elevate service and outcomes.

You will support floor readiness, event execution, and merchandise setup while delivering high-caliber service with a positive attitude and strong communication.

Qualifications

• Able to deliver exceptional customer experiences across in-store and online channels.
• Proven ability to drive sales and meet daily goals.
• Strong communication and interpersonal skills in a fast-paced retail environment.
• Willingness to work flexible hours including weekends and holidays.
• Ability to learn and explain loyalty benefits and credit options.

Responsibilities

• Engage with customers to understand needs and recommend products.
• Maintain a welcoming and organized sales floor, recovering and stocking as needed.
• Explain loyalty programs and credit options to customers to build relationships.
• Collaborate with store teams to execute events, merchandising and promotions.

Skills

Customer service

Sales experience

Communication

Teamwork

Flexibility

Job description

Macy's is seeking a Customer Experience Colleague to create personalized shopping experiences in-store and online, driving cross-category sales with a fashion-forward focus. You will build client relationships, leverage My Client and social tools, and collaborate with peers and brand partners to elevate service and outcomes.

You will support floor readiness, event execution, and merchandise setup while delivering high-caliber service with a positive attitude and strong communication.