In-Store Mobile Experience Specialist

T-Mobile; Temple (TX); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Family building benefits

Tuition assistance

Disability insurance

Voluntary life insurance

Pet insurance

Commuter and transit programs

Job summary

T-Mobile is hiring a Mobile Associate at a National Retail location in Texas. You will engage with customers in a high-traffic store, educate them on T‑Mobile solutions, and use consultative selling to close sales while delivering exceptional service.

You will complete training on store processes, products, and tools, working with nearby locations to onboard customers and maintain operations. The role emphasizes customer focus, relationship building, and meeting sales targets.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience, Retail environment preferred.

Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment.
• Identify customer needs and use solution-based selling techniques to demonstrate value of T-Mobile products and services.
• Review promotions and updates to be Customer Ready at all times; participate in on-boarding customers and store operations.
• Builds relationships with nearby leadership and teams to support customer experience from account setup to device support.

Skills

Coaching

Communication

Consultative Selling

Customer Communications

Customer Education

Customer Engagement

Customer Needs Identification

Customer Referrals

Customer Satisfaction Management

Customer Service

Leadership

Product Knowledge

Relationship Building

Sales

Sales Prospecting

Sales Techniques

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring a Mobile Associate at a National Retail location in Texas. You will engage with customers in a high-traffic store, educate them on T‑Mobile solutions, and use consultative selling to close sales while delivering exceptional service.

You will complete training on store processes, products, and tools, working with nearby locations to onboard customers and maintain operations. The role emphasizes customer focus, relationship building, and meeting sales targets.