In-Store Guest Experience Specialist

Lululemon Athletica; Corte Madera (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Paid time off

Retirement plan matching

Employee discount

Fitness classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon Athletica in Corte Madera, CA, seeks an Educator to deliver world-class guest service and product education, driving a positive store experience across omnichannel options. You will engage guests, explain product benefits, process transactions, and maintain a welcoming luxury environment.

The role emphasizes inclusivity, personal accountability, and teamwork, with a flexible schedule and a focus on delivering memorable customer interactions in a fast-paced retail setting.

Qualifications

• Must be legally authorized to work in the country in which the store is located.
• Must be 18 years of age or older.
• Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
• Must have the ability to travel to assigned store with own transportation methods

Responsibilities

• Interact with guests to ensure a great guest experience in a manner that values guests’ time.
• Assess guests’ needs to provide customized, effective purchase and return solutions and support.
• Provide technical product education by articulating the value and benefit of the product.
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market‑relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
• Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
• Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
• Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
• Establish supportive and productive relationships with all team members.
• Collaborate with team members to ensure optimal guest experience and support store operations.
• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
• Use in‑store technology to support store operations and provide positive guest experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Perform work in accordance with applicable policies, procedures, and laws or regulations.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma, GED, or equivalent

Job description

lululemon Athletica in Corte Madera, CA, seeks an Educator to deliver world-class guest service and product education, driving a positive store experience across omnichannel options. You will engage guests, explain product benefits, process transactions, and maintain a welcoming luxury environment.

The role emphasizes inclusivity, personal accountability, and teamwork, with a flexible schedule and a focus on delivering memorable customer interactions in a fast-paced retail setting.