In-Store Fashion Advisor & Customer Experience

SmartRecruiters, Inc.; Washington (District of Columbia); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee discount

Staff discount card

Job summary

H&M Fashion USA, Inc. is looking for a Sales Advisor to welcome customers and guide them through the in-store journey while actively selling our products.

You will use your fashion knowledge to offer the right information for a great shopping experience and help with garment refill, care, and presentation. In this role you will work with the store team to maintain a clean, tidy sales floor and back of house, participate in onboarding and trainings, and promote the Hello Member loyalty app.

Qualifications

• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.

Responsibilities

• Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Willingness to engage and have conversations with customers to provide excellent service
• Guide customers through our fashion trends, stories & products in all areas of the store
• Ability to effectively promote and sell our products to customers
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Representing yourself and the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management team
• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
• Ensure good stock levels with replenishment routines on sales floor
• Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)
• Support with opening and closing of the store
• Following all H&S guidelines and legal requirements applicable to role and responsibilities
• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store.
• Motivated by giving customers a great experience.
• You should also be communicative, creative and curious, motivated, flexible, decisive, and action-oriented.
• You should also enjoy working in a collaborative and dynamic environment.
• You have sales experience working in a dynamic and collaborative environment that you can apply to your role
• Experience working with customer service in fashion, retail or other service-related industries

Skills

Fashion passion

Customer service

Communication

Team work

Sales experience

Job description

H&M Fashion USA, Inc. is looking for a Sales Advisor to welcome customers and guide them through the in-store journey while actively selling our products.

You will use your fashion knowledge to offer the right information for a great shopping experience and help with garment refill, care, and presentation. In this role you will work with the store team to maintain a clean, tidy sales floor and back of house, participate in onboarding and trainings, and promote the Hello Member loyalty app.