Fashion Sales Advisor – Customer Experience & Trends

H&M; Downey (CA); On-site; USD 49,594,000 - 50,696,000; Full time

Benefits offered by this job

Staff discount card

HIP incentive program

Job summary

H&M is seeking a Sales Advisor in the United States to deliver exceptional customer service, guide shoppers through the store, and promote products while leveraging fashion knowledge and the Hello Member loyalty program. You will help maintain a clean, well-presented sales floor, assist with stock, and support the team with daily operating tasks and onboarding.

The role emphasizes engaging customers in fashion storytelling, achieving sales targets with the store team, and representing the H&M

Qualifications

• Experience providing excellent customer service in fashion or retail
• Ability to engage customers and drive sales in-store
• Knowledge of fashion trends and product storytelling
• Strong communication and teamwork in a dynamic environment

Responsibilities

• Provide excellent customer service and guide customers through the store experience
• Promote products, drive sales, and encourage app loyalty participation
• Maintain garment care, presentation, stock levels and store cleanliness
• Support opening/closing, visual merchandising, and in-store tech tools

Skills

Customer service

Sales experience

Fashion knowledge

Communication skills

Job description

H&M is seeking a Sales Advisor in the United States to deliver exceptional customer service, guide shoppers through the store, and promote products while leveraging fashion knowledge and the Hello Member loyalty program. You will help maintain a clean, well-presented sales floor, assist with stock, and support the team with daily operating tasks and onboarding.

The role emphasizes engaging customers in fashion storytelling, achieving sales targets with the store team, and representing the H&M