In-Store Experience Host — Fashion Retail

White Stuff; Guernsey (WY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Quarterly bonus

25 days holiday

Volunteer days

50% product discount

Uniform allowance

Dental Insurance

Healthcare plan

Life Assurance

Season ticket loan

Pension

Job summary

White Stuff in the United States is seeking a Customer Host to join our in-store team on a 4-hour contract with potential weekend hours. You will focus on delivering an outstanding customer experience by greeting shoppers, promoting our multichannel options, and supporting in-store visuals.

You will report to the Shop Manager and collaborate with the Retail team to maintain stock, process deliveries, and assist with events. A friendly, proactive attitude and a passion for fashion are essential.

Qualifications

• You’ll be passionate about Retail and Fashion. You will have the determination to go the extra mile and provide the best customer experience.
• You will thrive in a team environment, and you will inspire others with your passion and support.
• Willingness to work weekends and be available for 4-hour shifts.

Responsibilities

• Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
• Holding an understanding of shop KPIs and working to continuously improve them.
• Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show customers the products available across our channels and creating endless aisle orders.
• Engaging customers with our brand by signing customers up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
• Using knowledge of promotions or discounts available to inform our customers and increase sales.
• Assisting in events including Customer Event and preview evenings.
• Maintaining high visual standards instore.
• Supporting with floor moves, mannequin and window displays, and replenishment.
• Understanding the features (fits, style, fabrics) of our product ranges and explaining these to our customers to support their buying decisions.
• Processing deliveries efficiently and ensuring that on the shop floor products are replenished and always available for customers
• Supporting in stock management processes such as stocktakes.
• Using company resources such as the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines and brand posts to engage with our customer and ensure compliance with daily/weekly actions.
• Being a team player and playing an active role in team briefs.
• Understanding and complying with the Health & Safety and emergency procedures in store.
• Having a professional approach to our internal customers, head office departments, centre management (where applicable) and any other visitors.
• Efficient and accurately fulfilling ship from store and Click + Collect processes.
• Holding an awareness of our charity partner and the positive impact this has including supporting any events or charity promotions.
• Understanding our approach to ethical sourcing and environmental impact to be able to explain this to our customers and the team.

Job description

White Stuff in the United States is seeking a Customer Host to join our in-store team on a 4-hour contract with potential weekend hours. You will focus on delivering an outstanding customer experience by greeting shoppers, promoting our multichannel options, and supporting in-store visuals.

You will report to the Shop Manager and collaborate with the Retail team to maintain stock, process deliveries, and assist with events. A friendly, proactive attitude and a passion for fashion are essential.