In-Store Design & Home Styling Advisor

Serena and Lily, Inc; Florida; On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Basic life insurance

401k plan

PTO and holidays

Job summary

Serena & Lily, Inc. seeks a Design Shop Advisor for the Palm Beach, FL store to deliver a best-in-class client experience through sales and design support.

The role acts as a brand steward, building relationships with clients through exceptional service and design guidance, in a customer-focused, design-driven environment. The position requires full-time availability, including weekends and some summer holidays, with a generous benefits package and additional perks.

Qualifications

• 1 year of retail or relevant sales experience in interiors/home furnishings
• Excellent communication skills, willingness to engage with clients
• Proven ability to deliver on-brand client service standards and best practices
• Proven ability to sell using product knowledge, brand inspiration and design/decor
• Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
• A passion for home design and outstanding customer experience
• Willingness to ask questions and seek solutions; a self-starter
• Ability to work in a team environment
• Strong sense of personal style

Responsibilities

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co-workers
• Create a warm, welcoming, on-brand client experience
• Provide relevant design advice, product knowledge and recommendations in-store and virtually to contribute to sales goals
• Resolve client needs quickly through swift communication and leadership partnership
• Drive customer retention and loyalty through order and quote follow-up
• Assist in receipt of shipments, transfers, merchandising; ensure selling floor is on-brand
• Proactively engage clients using S&L leads including Trade Program members
• Other tasks assigned by Leadership

Skills

Retail experience

Communication skills

Brand service

Product knowledge

MacBook/Zoom usage

Design passion

Teamwork

Personal style

Job description

Serena & Lily, Inc. seeks a Design Shop Advisor for the Palm Beach, FL store to deliver a best-in-class client experience through sales and design support.

The role acts as a brand steward, building relationships with clients through exceptional service and design guidance, in a customer-focused, design-driven environment. The position requires full-time availability, including weekends and some summer holidays, with a generous benefits package and additional perks.