Design Studio Consultant - Home Furnishings

Serena and Lily, Inc; Haverford (Montgomery County); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Paid time off

Paid holidays

Incentive program

Job summary

Serena & Lily, Inc invites applicants for a Design Shop Advisor at our Mainline store in Haverford, PA. This full-time role focuses on delivering a best-in-class client experience through sales excellence and design support, acting as a brand steward with a warm, on-brand presence.

The ideal candidate will have retail or interior/home furnishings experience, strong communication skills, and a passion for design.

Qualifications

• 1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand or client service industry.
• Excellent communication skills, willingness to engage with clients
• Proven ability to deliver excellent on brand client service standard and ability to demonstrate best practices
• Proven ability to sell, utilizing product knowledge, brand inspiration and design/décor
• Ability to use a MacBook for web navigation, email and Zoom, 2 and 3-D rendering experience a plus
• A passion for the home design and ensuring an outstanding customer experience
• Willingness to ask questions and seek solutions; a self starter
• Ability to work in a team environment
• Strong sense of personal style

Responsibilities

• Embody and operate by the Serena & Lily Brand Ethos (Innovation, Style, Integrity, Optimism, Expressiveness, Confidence, Courtesy & Appreciation)
• Acts as brand steward in all interactions with Clients, Designers, Vendors and Co- workers
• Create a warm, welcoming, inspiring on brand client experience
• Provide relevant design advice, product knowledge and product recommendations both in store and through virtual design appointments to ultimately contribute to brand sales goals
• Resolve client needs quickly through swift communication and partnership from leadership
• Drive customer retention and loyalty through order and quote follow up
• Assist in receipt of shipments, transfers, as well as merchandising; ensure selling floor is adequately presented and stocked to brand standard
• Proactively clientele using S&L leads to provide an enhanced customer experience for all customers including members of our Trade Program
• Other tasks assigned by Leadership

Skills

Customer service

Communication

Teamwork

Self-starter

Design sense

Tools

MacBook

Zoom

Job description

Serena & Lily, Inc invites applicants for a Design Shop Advisor at our Mainline store in Haverford, PA. This full-time role focuses on delivering a best-in-class client experience through sales excellence and design support, acting as a brand steward with a warm, on-brand presence.

The ideal candidate will have retail or interior/home furnishings experience, strong communication skills, and a passion for design.