In-Store Customer Success Specialist

DSI Systems Inc.; Danvers (MA); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Medical, Dental, and Vision insurance

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Career advancement opportunities

Job summary

A leading technology company in Massachusetts is looking for a Retail Support Specialist to provide frontline support in retail environments. Responsibilities include assisting customers with billing inquiries, troubleshooting devices, and engaging with retail partners to enhance customer experience. The ideal candidate should have strong communication skills, be detail-oriented, and thrive in fast-paced settings. Competitive starting pay at $26 per hour, along with comprehensive benefits including insurance and a 401k plan.

Qualifications

• Experience in wireless communications or retail customer service preferred.
• Previous call center or retail support experience is a plus.

Responsibilities

• Provide friendly and solution-focused support to customers.
• Resolve inquiries related to billing and account updates.
• Troubleshoot wireless devices and network issues.
• Maintain compliance and company policy standards.

Skills

Strong customer service and communication skills

Ability to handle high-stress situations

Proficient in multitasking

Detail-oriented

Problem-solving abilities

Job description

A leading technology company in Massachusetts is looking for a Retail Support Specialist to provide frontline support in retail environments. Responsibilities include assisting customers with billing inquiries, troubleshooting devices, and engaging with retail partners to enhance customer experience. The ideal candidate should have strong communication skills, be detail-oriented, and thrive in fast-paced settings. Competitive starting pay at $26 per hour, along with comprehensive benefits including insurance and a 401k plan.