In-Store Customer Experience Specialist (Full-Time)

Socket.dev; Denver (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Flexible Spending Accounts (FSAs)

Retirement and saving benefits

Generous time away from work

Job summary

Sherwin-Williams in Denver, CO is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend solutions. This full-time role requires friendly service, accurate transactions, and a focus on meeting sales targets.

You will work on a retail floor, maintain displays, and stay informed about product features to inform customers while contributing to store performance and satisfaction.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal; HR Cloud courses completed.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communications

Education

High School Diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams in Denver, CO is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend solutions. This full-time role requires friendly service, accurate transactions, and a focus on meeting sales targets.

You will work on a retail floor, maintain displays, and stay informed about product features to inform customers while contributing to store performance and satisfaction.