In-Store Customer Experience Specialist

Macy's; Kailua (HI); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Merchandise discounts

Incentives

Annual merit review

Employee assistance

Job summary

Macy's in Hawaii is seeking a Customer Experience Colleague to create personalized shopping experiences for our customers across in-store and online touchpoints. You will engage customers, recommend products, and leverage My Client and social media to build relationships while supporting floor readiness and merchandise presentation.

A positive attitude, strong communication, and at least 2 years of selling or customer experience are essential to help us meet sales goals and deliver exceptional

Qualifications

• Minimum 2 years of selling or customer experience preferred.

Responsibilities

• Engage customers to create personalized shopping experiences across in-store and online touchpoints.
• Make tailored product recommendations and leverage loyalty benefits.
• Support floor readiness, merchandise setup, and opening/closing procedures.
• Build relationships through outreach tools like My Client and social media.
• Collaborate with peers, store leaders, and brand partners to resolve challenges and elevate service.

Skills

Customer service

Communication

Team collaboration

Sales experience

Adaptability

Credit applications

Tools

POS system

Cash register

Job description

Macy's in Hawaii is seeking a Customer Experience Colleague to create personalized shopping experiences for our customers across in-store and online touchpoints. You will engage customers, recommend products, and leverage My Client and social media to build relationships while supporting floor readiness and merchandise presentation.

A positive attitude, strong communication, and at least 2 years of selling or customer experience are essential to help us meet sales goals and deliver exceptional