In-Store Customer Experience Specialist

Aurelius Consulting Group; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Training & development

Job summary

Aurelius Consulting Group in Boston, MA is seeking a Customer Service Associate for a full-time, in-person role. You will interact with customers at retail locations and events, answer questions, and guide them through sign-up or purchasing processes in a fast-paced environment.

This entry-level position includes comprehensive training, weekly pay with incentives, and opportunities for advancement within a collaborative team.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, approachable, and confident when interacting with customers.
• Positive attitude and a passion for helping people.
• Comfortable in a fast-paced, customer-facing environment.
• Reliable, motivated, and eager to learn and develop new skills.
• Previous customer service, retail, hospitality, or sales experience is beneficial but not required.

Responsibilities

• Deliver outstanding face-to-face customer service at retail locations and promotional events.
• Engage with customers, answer questions, and provide knowledgeable product and service information.
• Build positive relationships by understanding customer needs and offering appropriate solutions.
• Guide customers through the sign-up or purchasing process while ensuring a seamless experience.
• Maintain a professional and friendly approach during every customer interaction.
• Work collaboratively with your team to achieve customer satisfaction and team objectives.

Skills

Excellent communication

Interpersonal skills

Customer-facing

Fast-paced environment

Reliability

Learning aptitude

Retail/sales experience (nice-to-have)

Education

High school diploma or equivalent

Job description

Aurelius Consulting Group in Boston, MA is seeking a Customer Service Associate for a full-time, in-person role. You will interact with customers at retail locations and events, answer questions, and guide them through sign-up or purchasing processes in a fast-paced environment.

This entry-level position includes comprehensive training, weekly pay with incentives, and opportunities for advancement within a collaborative team.