In-Store Concierge & Sales Specialist

KITH; Malibu (CA); On-site; USD 25,000 - 26,000; Full time

Job summary

Kith is seeking a Customer Experience Associate for its Malibu store. The role acts as the customer’s concierge, performing cashier duties, assisting clients, and supporting operations and visual teams to maintain an engaging store environment.

Open availability is required, including evenings, weekends and holidays. Prior retail and customer service experience, plus knowledge of apparel or luxury goods, is preferred to deliver best-in-class service.

Qualifications

• 1+ year(s) experience in a retail sales position.
• 1+ year(s) in customer service roles, preferred but not required.
• 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required.

Responsibilities

• Greet, assist, and provide best-in-class customer service to all Kith customers.
• Support the Client Advisors to ensure clients are receiving genuine and efficient service both during and after their store experience.
• Under the direction of the Management team, efficiently complete cashier responsibilities including cash handling, processing returns and Mobile POS transactions.
• Provide friendly, professional, and accurate service at the registers.
• Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.
• Assist in completion and accuracy of any/all operational tasks, as business needs.

Skills

Time management

Multitasking

Customer service

Communication

Cash handling

Retail operations

Job description

Kith is seeking a Customer Experience Associate for its Malibu store. The role acts as the customer’s concierge, performing cashier duties, assisting clients, and supporting operations and visual teams to maintain an engaging store environment.

Open availability is required, including evenings, weekends and holidays. Prior retail and customer service experience, plus knowledge of apparel or luxury goods, is preferred to deliver best-in-class service.