In-Store Brand Experience Lead — Santa Monica

Avocado Green Mattresses; Santa Monica (CA); On-site; USD 28,929 - 33,833; Full time

Job summary

A leading eco-friendly mattress company in Santa Monica, CA is seeking a Retail Brand Experience Associate. The role involves exceeding sales targets, providing exceptional customer experiences, and maintaining product knowledge. Experience in customer service or retail is a plus. The company values a positive attitude and a desire to grow. This role requires strong communication skills and on-site presence, with a pay range of $21.00 - $24.56 hourly plus potential bonuses.

Qualifications

• Customer service or retail experience is a plus.
• Amazing attitude, a passion for learning, and a desire to be a part of a growing business.
• Excellent verbal and written communicator with a passion for people.

Responsibilities

• Work with team and individually to meet and exceed sales targets and KPIs.
• Maintain the highest level of product knowledge and expertise.
• Assist guests with resolving customer experience issues.

Skills

Customer service experience

Sales skills

Communication skills

CRM platform experience

Problem-solving skills

Tools

CRM platforms (TalkDesk, Intercom, Kustomer)

Google Suite

Job description

A leading eco-friendly mattress company in Santa Monica, CA is seeking a Retail Brand Experience Associate. The role involves exceeding sales targets, providing exceptional customer experiences, and maintaining product knowledge. Experience in customer service or retail is a plus. The company values a positive attitude and a desire to grow. This role requires strong communication skills and on-site presence, with a pay range of $21.00 - $24.56 hourly plus potential bonuses.