In-Shop Windows & Mac Repair Technician

Peggnet,-LLC; Mendham (NJ); On-site; USD 40,000 - 45,000; Full time

Job summary

PowerPro Computers in Mendham, New Jersey is seeking a dependable Desktop Support/Computer Repair Technician for in-shop diagnostics and repair. The role focuses on hands-on troubleshooting of Windows PCs, Apple Mac computers, and related hardware and software, with emphasis on quality service and customer communication.

You will diagnose, repair, upgrade, and maintain systems, configure networks and printers, and guide customers through repair options and expected costs.

Qualifications

• Hands-on experience diagnosing and repairing Windows PCs and Apple Mac computers.
• Strong working knowledge of Windows and macOS.
• Experience troubleshooting computer hardware and software.
• Ability to replace components and perform basic hardware upgrades.
• Familiarity with malware removal, operating system installation, and basic data recovery.
• Familiarity with Windows and macOS drivers and peripherals.
• Basic understanding of wired and wireless networking.
• Ability to configure and troubleshoot email accounts and applications.

Responsibilities

• Diagnose and repair Windows desktops, laptops, Apple MacBooks, iMacs, and other supported computers.
• Troubleshoot hardware problems, startup failures, performance issues, software errors, and OS problems.
• Replace and upgrade hard drives, SSDs, memory, batteries, PSUs, and other components.
• Install, repair, configure, and update Windows, macOS, software, drivers, and firmware.
• Diagnose and remove viruses, malware, spyware, and unwanted software.
• Perform data transfers, backups, migrations, cloning, and basic data recovery.
• Use professional diagnostic tools to identify problems and verify repairs.
• Evaluate whether repairs are practical and cost-effective.
• Install and troubleshoot printers, scanners, and peripherals.
• Configure wireless and network printers and troubleshoot Wi-Fi connectivity.
• Set up email accounts and apps across Outlook, Gmail, Apple Mail, Microsoft 365, and iCloud.
• Assist customers with iPhone/iPad issues, email setup, connectivity, and configuration.

Skills

Windows PCs

Mac computers

Hardware troubleshooting

Software troubleshooting

Networking basics

Email setup

Customer service

Independent worker

Education

CompTIA A+ certification

Tools

PC-Doctor

R-Studio

DDRescue

Job description

PowerPro Computers in Mendham, New Jersey is seeking a dependable Desktop Support/Computer Repair Technician for in-shop diagnostics and repair. The role focuses on hands-on troubleshooting of Windows PCs, Apple Mac computers, and related hardware and software, with emphasis on quality service and customer communication.

You will diagnose, repair, upgrade, and maintain systems, configure networks and printers, and guide customers through repair options and expected costs.