In Room Dining Waiter/Waitress - Splendido, a Belmond Hotel

Belmond; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an In Room Dining Waiter for the upcoming season. This role is vital in providing exceptional dining experiences, ensuring attention to detail, and maintaining high service standards. The ideal candidate will thrive in a fast-paced environment, possess strong communication skills, and have a passion for hospitality. With opportunities for growth and a commitment to excellence, this position promises to be a rewarding experience in a luxurious setting. Join a team that values authenticity and community while delivering memorable service to guests.

Benefits

Accommodation in staff house including breakfast

Bus ticket for contract period

Staff canteen

Discovering Belmond programme

Qualifications

• Fluent in English and Italian; a third language preferred.
• Previous experience in a luxury environment is essential.

Responsibilities

• Anticipate guests' needs and provide personalized room service.
• Ensure timely and accurate delivery of food and beverages.
• Maintain high standards of cleanliness and presentation.

Skills

Effective communication

Emotional intelligence

Adaptability

Collaboration

Attention to detail

Interpersonal abilities

Education

HACCP certification

Professional experience in luxury environment

Job description

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualise our heritage of the future.

From La Terrazza - one of the most spectacular restaurants in Italy - to our new Pool Grill Restaurant and Cocktail Bar, culinary excellence is in our DNA.

We are looking for a In Room Dining Waiter for the 2025 season to join our Room Service team.

The ideal candidate is passionate about hospitality and comfortable with challenges. He / she is willing to provide authentic and luxury dining experiences, demonstrating care, confidence, curiosity and community.

He/She should have exceptional taste and exemplary customer service skills.

He/She reports to In Room Dining Supervisor.

Main duties & responsibilities:

• Anticipate guests' needs and handle complaints to provide an excellent and personalized room service experience
• Provide food and beverage service in guest rooms, ensuring timely and accurate delivery
• Maintain a high level of attention to detail to ensure orders are correct and presented beautifully
• Personalize the in-room bar offer
• Establish good relationships with guests, handling requests and inquiries promptly
• Ensure that the quality of service meets the high LQA and Belmond standards

Requirements:

• Effective communication, emotional intelligence, adaptability
• Collaboration: be able and willing to work as a team player
• Drive results: provide genuine and consistent high levels of service by anticipating and exceeding expectations of guests and colleagues
• Global perspective: treat each other with respect and inclusiveness regardless of position, level or background

Other requirements:

• Fluent in English and Italian; a third language preferred
• Previous professional experience in the same role within a luxury environment
• Passion for service and ambition to grow professionally
• HACCP certification
• Excellent communication and interpersonal abilities
• Ability to work under pressure and handle guest complaints effectively
• Attention to detail and high standards of cleanliness and presentation

Benefits:

• We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, In Room Dining Waiter
• Start date: April 2025 to End date: November 2025, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path.
• Salary as by CCNL + increase based on seniority and skill level (around € 1.950,00 / monthly gross) + separate payslip for 13°,14° and TFR
• Welfare incentive based on quality goals
• Accommodation in our staff house including breakfast
• Bus ticket as benefit for the contract period; staff canteen
• Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages

About Belmond:

• Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
• Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.
• Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.