Waiter/Waitress - Villa Beatrice, Belmond

Belmond; North Carolina; On-site; USD 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits at a luxurious hotel nestled in the scenic Portofino hills. As a Butler, you will play a pivotal role in delivering exceptional service, ensuring every guest's experience is personalized and memorable. This position not only offers a chance to work in a stunning environment but also promises growth and development within a supportive team. Join a company that values excellence, charm, and genuine human connection, and be part of a legacy that celebrates the art of hospitality. If you have a passion for service and a desire to thrive in a luxury setting, this role is perfect for you.

Benefits

Accommodation in staff house

Welfare incentive based on quality goals

Discounted rates at Belmond hotels

Complimentary accommodation at Belmond hotels

Bus ticket for contract period

Staff cantine

Qualifications

• Fluent in English and Italian; a third language preferred.
• Previous experience as a Butler in a luxury environment.

Responsibilities

• Anticipate guests' needs and provide personalized dining experiences.
• Ensure timely and accurate food and beverage service.
• Establish good relationships with guests and handle requests.

Skills

Customer Service

Attention to Detail

Communication Skills

Interpersonal Skills

Ability to Work Under Pressure

Education

HACCP Certification

Job description

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualize our heritage of the future.

We are excited to announce an open position at Villa Beatrice, as part of our new project in Portofino, set to open in 2025. Nestled in the picturesque Portofino hills, Villa Beatrice offers a blend of sophistication and rich history, bathed in the warm Ligurian light. As part of our legendary story, you will experience Ligurian living at its finest, surrounded by nautical spirit and breathtaking views.

Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters, whose personality, humor, and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.

For the next season 2025, we are looking for a Butler to join our team. The ideal candidate is passionate about hospitality and comfortable with challenges. He/she should have exemplary customer service skills.

For further details about the project, please visit our website.

Main duties & responsibilities:

1. Anticipate guests' needs and handle complaints to provide an excellent and personalized in Villa Dining experience
2. Provide food and beverage service, ensuring timely and accurate delivery
3. Maintain a high level of attention to detail to ensure orders are correct and presented beautifully
4. Personalize the bar offer
5. Establish good relationships with guests, handling requests and inquiries promptly
6. Ensure that the quality of service meets the high LQA and Belmond standards
7. Coordinate and monitor Commis de Rang assigned to him/her

Requirements

1. Fluent in English and Italian; a third language preferred
2. Previous professional experience in the same role within a luxury environment
3. Passion for service and ambition to grow professionally
4. HACCP certification
5. Excellent communication and interpersonal abilities
6. Ability to work under pressure and handle guest requests effectively
7. Attention to detail and high standards of cleanliness and presentation

Benefits

Belmond and you:

• We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, Waiter/Waitress
• Start date: May 2025 to End date: November 2025, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path.
• Salary as by CCNL + increase based on seniority and skill level + separate payslip for 13°,14° and TFR
• Welfare incentive based on quality goals
• Accommodation in our staff house including breakfast
• Bus ticket as benefit for the contract period; staff cantine
• Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages

About Belmond:

• Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties. The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
• Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton.
• Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.