In Room Dining Supervisor

Omni Hotels; Virginia (MN); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Omni Hotels is seeking a Room Service Supervisor to lead the room service team on property. The role focuses on courteous, efficient, and unobtrusive guest service while supporting the Room Service Manager in daily operations.

The supervisor will train staff, monitor orders, and ensure flawless presentation and delivery of amenities, while maintaining safety and guest satisfaction across shifts, including weekends and holidays.

Qualifications

• Excellent written and spoken communication skills.
• F&B experience in fine dining or hotel; room service preferred.
• TIPS and food safety certification required; fluent English.

Responsibilities

• Supervise room service staff to ensure courteous, efficient service.
• Assist Manager in training staff.
• Check orders, setup, and service execution.
• Maintain guest contact and hospitality standards.
• Conduct administrative work and scheduling.
• Ensure safe, clean work area and adherence to safety.
• Oversee day-to-day operation and staff assignments.

Skills

Communication skills

Positive attitude

F&B experience

Room Service experience

Flexible schedule

Fluent English

TIPS Certification

Food certification

Education

High school diploma

Job description

Overview:

The Supervisor is responsible for supervising the activities of the room service staff. Their main concern is to ensure that guests are consistently serviced in a courteous, efficient and unobtrusive manner. The Supervisor will have full responsibility in the absence of Assistant Room Service Manager.

Responsibilities:

• Ensure optimal performance in the day-to-day operation.
• Assist Room Service Manager and Assistant Room Service Manager in training of the staff.
• Check the waiters' orders and set-up.
• Control order load of the waiters.
• Assign waiters and service attendants duties.
• Check on tray and table removal.
• Establish and maintain cohesive and effective Associate relations.
• Inspect daily set-up, presentation and delivery of amenities.
• Handle the execution of the hospitality.
• Maintain guest contact.
• Conduct administrative work requirements.
• Performs related duties and special projects.
• Provides functional assistance and directions to the Room Service operation.
• Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.

Qualifications:

• Good communication skills both written and verbal
• Enthusiastic and friendly with a positive attitude
• Must have previous food and beverage experience in fine dining or hotel
• Room Service experience is preferred
• Must be able to work a flexible schedule including AM & PM shifts, weekends and holidays
• Minimum high school diploma
• Must have TIPS Certification & food certification.
• Must be able to work a flexible schedule including weekends and holidays
• Candidates must be able to speak fluent English